Privacy Policy
Last updated: October 2025
At Coastal Linen, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
1. Who We Are
Coastal Linen specializes in professional commercial laundry and premium linen hire services in Brighton.
We proudly serve hotels, restaurants, healthcare facilities, and other businesses, providing spotless results, timely delivery, and flexible packages to meet your needs.
2. Information We Collect
We may collect and process the following types of information:
- Contact details such as your name, company name, address, phone number, and email address.
- Service-related information including order details, delivery preferences, and payment details.
- Website data like IP address, browser type, and pages visited (through cookies or analytics tools).
We collect this information when you:
- Fill out a contact or enquiry form on our website,
- Communicate with us via email or phone, or
- Use our services or request a quote.
3. How We Use Your Information
We use your information to:
- Provide and manage our laundry and linen hire services,
- Respond to your enquiries and provide quotes,
- Process orders and deliveries,
- Improve our services and website performance, and
- Comply with legal or regulatory obligations.
We do not sell or rent your personal information to any third parties.
4. How We Store and Protect Your Information
Your personal information is stored securely and only accessible to authorized personnel.
We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
5. Sharing Your Information
We may share your data only when necessary:
- With trusted service providers who assist in deliveries, payments, or IT support (under strict confidentiality agreements),
- When required by law or regulatory authorities.
6. Your Data Rights
You have the right to:
- Access the personal data we hold about you,
- Request correction or deletion of your information,
- Withdraw consent (where applicable), and
- Object to certain types of processing.
To exercise your rights, please contact us at accounts@coastallinen.co.uk.
7. Cookies and Website Tracking
Our website may use cookies to enhance user experience and track analytics. You can adjust your browser settings to refuse cookies if you prefer.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date at the top.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Coastal Linen
Email: accounts@coastallinen.co.uk
Phone Number: 01273 524 700